Application Development: Modernising Public Services In Leeds Did you know that in Leeds, application development is transforming public services and making them more accessible than ever before? With the help of technology, the city is modernising its approach to serving residents, enhancing their experience and streamlining processes. In fact, a recent study found that 70%…
Public Services Modernisation, a subject central to our age of digital transformation, represents a comprehensive agenda for reinventing our public services to both meet and exceed citizens’ evolving needs. It is about taking a definitive approach to transforming underlying processes, systems and digital tools with the objective of improving public service delivery, operational efficiency and democratic engagement. With this approach, public services are empowered to deliver a citizen-centric experience that leverages advancements in technology and optimizes digital solutions to improve efficiency, efficacy, and sustainability.
Digital modernisation in the public sector is beyond simply digitising existing processes. It necessitates a critical re-examination and overhaul of existing systems, encouraging innovative thinking to construct bespoke solutions that cater to individual public service needs. Incredibly, Gartner estimates that government CIOs expect a 30% increase in digital services use in 2021. Furthermore, an Accenture study revealed that about 82% of public service leaders agree that their organization’s existence will be threatened by 2025 if they do not scale AI. These startling figures underscore the urgency and importance attached to modernising public services.
Over the years, we have seen the adoption of technologies such as cloud computing, artificial intelligence (AI), machine learning, Internet of Things (IoT), mobile applications, and other digital tools transforming public services in unimaginable ways. These tech-driven solutions are transforming age-old bureaucratic processes into dynamic, user-friendly experiences. This is in line with the broader trends in the software/app/web development market, where bespoke services are the focal point, such as the increasing shift toward hyper-personalised user interfaces, microservices architecture, low-code/no-code platforms, and increased DevOps adoption are some of the key trends today, which are fundamentally changing how solutions are developed, deployed, and managed.
We’re living in an age where custom software development, especially for public services, is more than just about delivering a functional system. It’s about translating the unique needs and goals of an organization into innovative and practical solutions. With the increasing demand for bespoke solutions, companies are willing to invest more in custom software development, and according to Statista, IT spending on enterprise software worldwide is predicted to grow to $517 billion in 2022.
Thus, the modernization of public services is creating a paradigm shift, moving away from a one-size-fits-all approach to providing tailored, efficient, and flexible solutions. Navigating this dynamic ecosystem does seem challenging, but with the right information, partners and technological tools, any organisation can transform into a modern, digital entity.
Visit our Public Services Modernisation section for further insights and discussions on related topics. We also invite you to browse through our main blog for a wider perspective on the software/app/web development market. If you would like to discuss any related topic in more detail or enquire about our services, please don’t hesitate to contact us . We look forward to contributing to your modernisation journey.